We have an open-style salon that encourages our customers to view our work through a large window at our entrance. Nothing is hidden. We love showing our customers what we do in our air-conditioned grooming facilities. 

We only use best-in-class equipment, which is updated regularly to improve service time for your pet’s comfort. 

Each pet is examined thoroughly on arriving at the salon to evaluate its individual needs and requirements. Many owners complain that their pet has been ‘shaved’ at other salons, but forget to mention that their pet hadn’t been brushed in six months, leaving the other groomer with no choice. 

As professional groomers, we have a code of ethics to abide by as set by animal welfare and animal ethics legislation.  We are strongly opposed to animal cruelty, so we do not de-matt coats in cases where knots are so bad that de-matting would cause pain and suffering to the animal. 

Often, situations like this evolve when pet owners get the wrong advice about caring for their pet’s coat.  Our staff have the knowledge and experience to teach each individual pet owners how to groom their pets correctly; we can also supply grooming tools appropriate for your animal’s breed and coat type. 

During our treatments, we also focus on animal mental health. Understanding canine psychology is key for a balanced, happy dog. Our staff are trained to handle even the most difficult pet, so many owners come to us when other groomers have refused treatment.  

The handling skills that enable us to groom special-needs pets comes from having many years of experience with dogs, being able to read their body language, and communicate with them in the right way. We never use sedatives.